Payment & Shipping

Please note that we use PayPal to process credit and debit card payments. (You don't need a PayPal account). At the PayPal payment page, don't login unless you have a PayPal account, otherwise follow the link - "Don't have a PayPal account".

PayPal will default to delivery to the cardholders address, but we generally will send to the delivery address you have specified. However, in some cases, the parcel has to be sent to the card holder's registered address (order value dependant).

DESPATCH

Most stock orders are despatched within two working days of cleared payment except during periods of closure (please check News page). If you are in a hurry, let us know and we will try to help. We can often post 'same day' - just ring and ask. If your order includes something that is being embroidered or made for you, the parcel will not be posted until everything is ready.

POSTAGE & PACKING

Postage prices are automatically calculated on order value up to £250 for UK destinations and up to £100 for most of Europe. If your order value falls outside these figures, please contact us and we will advise you of the shipping cost, based on the weight of your parcel. If your order defaults to Standard Parcels and you'd like to upgrade to Special Delivery, please e-mail for a price.

UK post will be sent by first class recorded delivery, insured special delivery or insured parcel post depending upon the value and weight. These services require a signature so P.O. Box addresses are not acceptable. The Post Office and Wagtails Dancewear do not count Saturday as a working day. The buyer must bear the cost of any parcels returned to us as undelivered so please double-check your address is complete and accurate when placing orders!

Shipping to Europe
Postage and packing costs will automatically be calculated on orders up to £100. Alternatively, you are welcome to e-mail for a specific quote, just be sure to tell us the precise details of everything you'd like to order in one parcel, including the sizes as this affects weight. For orders over £100, please e-mail with full details of your order and we'll come back to you with a price. We use Airmail services which will require a signature on delivery, hence Royal Mail will not accept P.O. Box adresses. Please note that there is a 2Kg weight and volumetric size limit for Airmail shipping. We reserve the right to cancel an order and issue a prompt full refund if the order cannot be shipped economically due to size, weight or cost limitations.

Shipping outside Europe
For non EU countries, please e-mail with full details of your order, including sizes as this affects weight. We'll let you know the cost so you can decide whether to proceed - unfortunately it is much more expensive than to Europe. We use Airmail services which will require a signature on delivery, hence Royal Mail will not accept P.O. Box adresses.

* "Insured to £46 - READ TERMS" - goods will be sent by 1st Class Recorded so compensation is limited to £46 in the event of loss or damage in transit. If you choose this option YOU are accepting this risk.

Wagtails Dancewear cannot accept responsibility for delivery once the parcel has been posted. In the (hopefully unlikely) event that your goods are delivered later than the timescale advertised by the Royal Mail, or if your goods are damaged in transit, Wagtails will provide you with proof of posting so that you claim compensation from the Royal Mail. In the event that your parcel is lost, Wagtails will make a claim from the Royal Mail and once confirmed, will issue a full refund to you (limited to £46 if you have downgraded your postage to "insured to £46"). Please note that the Royal Mail does not consider a parcel as lost until 15 working days after the due date. For details visit www.postoffice.co.uk

Please allow plenty of time for delivery when placing orders, especially approaching Christmas. If you decide to return goods because they arrived later than you had hoped our standard returns policy applies. Embroidered-to- order and made-to-order goods cannot be returned unless incorrect or faulty.

PAYMENT

We can accept all major credit and debit cards over the Internet, via a secure server run by PayPal. You don't need a PayPal account to use it, just click the "Continue" link on the "Don't have a PayPal account" message on the left of the PayPal screen at checkout. Don't "Login" on the right hand side of the PayPal screen unless you have a PayPal account. We are not able to accept payments over the telephone.

Alternatively, you can pay by cheque (UK Sterling drawn on UK bank account) payable to Wagtails Dancewear and sent to Wagtails, Chidham Lane, Chidham, Chichester, West Sussex PO18 8TH, ENGLAND. For internet order payments by cheque, we will hold the goods ordered for 7 days pending receipt of your cheque. Please note, after banking, it will take a MINIMUM of 7 working days for your cheque to clear before we can despatch your order.

If you are buying in person at a gig, we can only accept payment in cash.

PRICES

Prices are correct at time of print but are subject to alteration, without prior notice. Quotes are valid for two weeks unless otherwise specified.

SHIPPING TO CHANNEL ISLANDS AND ISLE OF MAN

If paying by PayPal, please note that PayPal requires the COUNTRY/REGION to be entered as UNITED KINGDOM not JERSEY, GUERNSEY, ISLE OF MAN etc. Jersey, Guernsey, Isle of Man etc. should be entered in the COUNTY field at the checkout.